Important Notice
By creating an account with Benglawin, you fully agree to this privacy policy. As the policy may be updated from time to time, we encourage you to review it regularly.
1 Introduction & Applicability
Benglawin.win is one of Bangladesh's most trusted online gaming platforms. The Benglawin Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information.
This privacy policy applies to all Benglawin services — including the website, mobile app, Live Casino, slot games, and any related services. By using any Benglawin service, you are considered to have accepted this policy.
We take your privacy very seriously. Benglawin will never misuse your personal information or sell it to third parties. This policy provides a clear explanation of exactly what we do with your data.
2 What Information We Collect
Benglawin only collects the information needed to provide you with the best possible service. The following section explains in detail what types of data are collected.
Information provided directly by you
- Full Name & Date of Birth (as per NID)
- Mobile number and email address
- Current residential address
- Payment Method Details (bKash, Nagad, Rocket number)
- Copies of NID or passport uploaded for KYC verification
- Support chat and conversation data
Automatically collected information
- IP Address & Device Type
- Browser type and operating system
- Time spent on platform and browsing patterns
- Gaming History & Transaction Records
- Cookies & Session Data (details below)
What We Do Not Collect
- Your full bank account number or complete credit card details
- Your social media passwords or private messages
- Location tracking (GPS data)
- Your phone's contact list or media files
3 How Your Information Is Used
Benglawin uses your information only for specific, legitimate purposes. The list below clearly outlines exactly what your data is used for.
| Type of Information | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account Verification & KYC Completion | Contractual Requirements |
| Contact Information | Sending Customer Service & Important Notifications | Legitimate Interest |
| Payment Information | Deposit & Withdrawal Processing | Contractual Requirements |
| Gaming History | Responsible Gaming Monitoring & Support | Legal Obligations |
| Device Information | Fraud Detection & Security Assurance | Legitimate Interest |
| Promo Preferences | Sending personalized offers and promotions | Consent |
4 Cookies & Tracking Policy
Benglawin uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience.
Types of Cookies We Use
Cookie Controls
You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some Benglawin features.
5 Data Sharing & Third Parties
Benglawin never sells your personal information to third parties. However, certain circumstances may require us to share limited data.
When Your Information May Be Shared
- Payment Processing: Shared with payment gateway partners including bKash, Nagad, and Rocket solely to confirm transactions.
- Legal Obligations: Where we are legally required to provide information under a valid court order or directive from a government authority.
- Fraud Prevention: Limited data may be shared with financial crime detection agencies.
- Technology service provider: Partners who manage our technical infrastructure, all of whom are bound by strict confidentiality agreements.
Third-Party Obligations
All third parties that Benglawin works with are required to comply with our strict privacy standards. They may only use data for specified purposes and are not permitted to share it elsewhere.
6 Data Protection Measures
Benglawin protects your data using internationally recognized technology and processes. Security is our top priority.
In the Event of a Data Breach
In the event of a data security breach, Benglawin will promptly notify affected members via their registered email or mobile number and provide guidance on the necessary steps to take.
7 Your Data Rights
Benglawin believes you should have full control over your own data. Below is a plain-language summary of all your rights.
How to Exercise Your Rights
To exercise any of the rights above, please contact our support team. Requests are typically processed within 30 business days. We will assist you after verifying your identity.
8 Data Retention Period
Benglawin does not retain any data beyond the period necessary. Retention periods vary depending on the type of information.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal Obligations |
| Transaction records | 7 years | Financial Regulations |
| KYC Documents | 5 years after account closure | Regulatory Requirements |
| Gaming History | 3 years | Responsible Gaming Monitoring |
| Support Conversations | 2 years | Service quality improvement |
| Cookie Data | 1 year or end of session | Performance Improvement |
9 Privacy of Minors
Benglawin strictly prohibits membership for anyone under 18. Our privacy policy takes the protection of minors very seriously.
- Age verification is mandatory at the time of registration.
- If age verification cannot be confirmed through the KYC process, the account will be suspended.
- If it is found that data has been collected from a minor, it will be deleted immediately.
- Parents or guardians who have concerns are welcome to contact our support team.
10 Privacy Policy Updates
Benglawin reserves the right to update this privacy policy at any time. For significant changes, we will notify members in advance.
- For minor updates, only the "Last Updated" date at the top of the page will be changed.
- For major changes, advance notice will be provided via your registered email or platform notifications.
- Continued use of the service after any changes constitutes acceptance of the updated policy.
11 Contact Us
If you have any questions or complaints about this privacy policy, or wish to exercise your data rights, please reach out to our support team.
Data Protection Contact
Email: [email protected]
Support hours: 24/7 — available in both Bengali and English.
Response time: typically within 24-48 hours.
Stay with us — your privacy is always our highest priority at Benglawin.